Order Management
At Boups Vape, we want to make managing your orders as simple and transparent as possible.
Whether you need to cancel, make a change, or check the status of your delivery, we’re here to help.
Cancelling an Order
We understand that plans can change.
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Same-Day Delivery Orders:
Orders placed for same-day delivery can be cancelled up to 30 minutes after placing your order by contacting us at support@boupsvape.ca or through our live chat service.
After 30 minutes, your order may already be packed or out for delivery and cannot be cancelled. -
Canada Post Orders:
Orders shipped via Canada Post can be cancelled before they have been processed for shipping. Once a tracking number has been issued, we can no longer cancel the order.
Making Changes to an Existing Order
Need to add, remove, or change an item?
- Contact us as soon as possible via email or live chat.
- Changes to same-day delivery orders must be requested within 30 minutes of placing the order.
- For Canada Post orders, changes can be made until the order is processed and a tracking number is issued.
Checking Your Order Status
Order tracking information is provided through our delivery courier partners. You can easily check where your order is in the process:
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Same-Day Delivery Orders:
You will receive email or SMS updates when your order is confirmed, packed, and out for delivery. (Coming soon: live tracking links for real-time updates). -
Canada Post Orders:
You will receive a tracking number once your package ships. Simply click the link in your confirmation email to track it on Canada Post’s website.
Important Notes
- Age Verification: All deliveries require valid, government-issued photo ID.
- Unavailable to Receive Order: If you are not available for same-day delivery, a re-delivery fee may apply.
- Underage Purchases: If you are found to be under the legal vaping age in your province, your order will be cancelled without refund.